We are supporting Patient Advisers in our practice Virtually everyone who calls a GP practice to make an appointment asks to see to a GP, but very often help will be available from other highly skilled medical professionals such as nurses or pharmacists, or from another services, including the voluntary sector, who can support people with a wide range of social, emotional or practical needs
Patient Advisers provide you with a first point of contact which directs you to the most appropriate source of help. Staff who are Patient Advisers have undertaken appropriate training to make it easier for you to get an appointment with the most appropriate professional – this could be with a healthcare assistant, practice nurse, clinical pharmacist based in your practice (who may be able to prescribe your medicines in the same way as your doctor) or your GP.
To help you access the correct service, when you call your Patient Adviser will need to know a little about why you need an appointment. Patient Advisers aren’t being nosey or obstructive in your request to seeing a GP, they genuinely want to help. They will ask you a few brief questions as Patient Advisers have a number of alternative types of appointments available to them and they need to offer you the most appropriate appointment to deal with your problem. The most appropriate appointment may be with the GP or for example perhaps with another member of the practice team. Patient Advisers have taken part in robust training and will treat all information in the strictest of confidence; you’ll then be directed to see the correct professional to meet your need. You can ask to speak to the Patient Adviser receptionist privately. In implementing the role of Patient Advisers we very much hope that you will find the new role helpful. The role will help the practice make best use of the services available both at the practice and in the wider community and in doing so indirectly increase the number of available GP appointments so that you can more easily secure an appointment when it is necessary.
We look forward to offering you an improved service and thank you in advance for your support.
For more information, please read the frequently asked questions by visiting:
Alternatively, to find local health services, events, advice and support in Warrington the following websites can provide information:
The practice business manager, with the support of the assistant practice manager, is responsible for
all management aspects of the service delivery. The administration team are supported by Dr. Raj Kumar
(the executive GP) who is the overall responsible clinician for the service.
Julie McCann is the Head of the Management Team for the Eric Moore Partnership Medical Practice.
She is the founding Practice Business Manager for the Service and has dedicated a significant proportion of her
life to the development of clinical services delivered by the practice to its patient population.
Julie oversees all aspects of the Practice administrative and Clinical teams and is the external facing Senior
manager to NHS bodies, commissioners and service providers.
She has offices at the Medi-centre site and is supported by her corporate team including an Assistant Manager
and Senior patient care Advisors.
Suzi Parkinson is the Operational Manager for the Practice. She oversees all aspects of the frontline team
and is the first level manager who directly interacts with staff and patient issues. She is also the Practice Audit
Lead and is also heads up the IT leadership mantle for the practice team.
She is also the administrator and coordinator of the Patient Participation Group.
The administration and support staff within the practice also includes medical secretaries, administrators, patient advisors (previously referred to as practice receptionists) and audit clerks, all of whom are working to ensure the patients receive the best possible service from the practice.
|Sharon Robb (Reception Supervisor) (f)|