CORONAVIRUS (COVID-19) UPDATE - 13/03/2020
Due to the ongoing concerns of the spread of the Coronavirus (COVID-19) ALL appointment requests, including both same-day and routine appointments at the Practice, will need to be made by submitting an eConsult. This measure is being put into place to try to ensure that unnecessary visits to the practice are avoided wherever possible.
This does not mean that you won’t get an appointment to be seen face to face if you need this, but it does allow our clinical team to assess each patient on an individual basis to ensure that it is safe and appropriate for them to attend the practice.
Please access the eConsult service through the Practice website – www.ericmoorepartnership.co.uk
If you are able to complete your eConsult form before 12:30pm the Doctor or Advanced Nurse Practitioner will telephone you the same day to offer you healthcare advice, and will book an appointment for you to be seen if needed.
If you submit your eConsult after 12:30pm we will still try to contact you the same day, but please be advised that our normal process is to contact patients by 11am the next normal working day if the eConsult is received after 12:30pm.
If you are unable to complete an eConsult online for any reason, please call the practice on 01925303199 and a member of the reception team will be happy to assist you with doing this.
If you have symptoms of a fever, sore throat, cough, shortness of breath or general body ache, please do NOT come into the surgery. You should visit 111.nhs.uk/covid-19 for further advice.
Official NHS guidance states that the public are being advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have:
- a NEW continuous cough
- a high temperature (of 37.8 degrees centigrade or higher)
Please follow the updated online guidance from NHS111 and the World Health Organisation which includes staying at home for 7 days and avoiding close contact with other people.
If after 7 days you require further healthcare advice on your symptoms, you are advised to speak to 111 directly.
How to avoid catching or spreading coronavirus
wash your hands with soap and water often – do this for at least 20 seconds
always wash your hands when you get home or into work
use hand sanitiser gel if soap and water are not available
cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
put used tissues in the bin straight away and wash your hands afterwards
try to avoid close contact with people who are unwell
How to self-isolate if you're asked to
- stay at home
- not go to work, school or public places
- not use public transport or taxis
- ask friends, family members or delivery services to do errands for you
- try to avoid visitors to your home – it's OK for friends, family or delivery drivers to drop off food
You will need to do this for at least 7 days to help reduce the possible spread of infection.
Read more coronavirus self-isolation advice.
ONLINE APPOINTMENT BOOKING SYSTEM TEMPORARILY SUSPENDED
Due to ongoing concerns around COVID-19 (Coronavirus) we are temporarily suspending the facility for patients to book online appointments at the surgery. This is to ensure that we are able to fully assess risk before appointments are booked at the surgery.
As you will be aware the practice uses eConsult and patients are advised to seek advice via this service. Please visit firstname.lastname@example.org for further information and access to the eConsult service.
For any general information on coronavirus please visit https://www.nhs.uk/conditions/coronavirus-covid-19/
📢 eConsult is now LIVE 📢
eConsult is a free to use online consultation platform, which allows anyone registered at the practice to submit a medical or administrative request online 24/7. Our team will review every request and make sure it is passed to the most relevant health care professional. If you need a face to face appointment we will get one booked in, if not it might save you a trip to the practice. If you submit your request before 12:30pm Mon-Fri (excluding Bank Holidays) we will get back to you within 4 hours. If you submit your requested after 12:30pm we will get back to you by 11am the next working day.
GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:
- book or cancel appointments online
- renew or order repeat prescriptions online
- view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
How to sign-up
For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up