Friends & Family Test
September 2024 Results
*Results are based on the response of 172 patients who had appointments in September 2024
August 2024 Results
*Based on the response of 180 patients who had appointments in August 2024
July 2024 Results
*Based on the response of 247 patients who had appointments in July 2024
June 2024 Results
*Based on the response of 233 patients who had appointments in June 2024
May 2024 Results
*Based on the response of 179 patients who had appointments in May 2024
April 2024 Results
| Patients Comments |
| First time at the practice, I experienced first class treatment, friendly and replies to all my questions and it met my requirements. |
| Access to appointments |
| Seen to very quickly |
| A call was arranged for the next day |
| We find that getting an appointment when we ring on the same day you can’t get one have to wait for days |
| Nice nurse listened to me and informative |
| The nurse really helped me and was very kind and understanding. |
| Good professional and on time |
| I have had great MH care and am currently having tests which have been expedited. |
| Able to see a Doctor face to face |
| I find the GPs are good but all admin seem to be jobs worthy type who will never go that little bit further to help, especially those that sit in the back office and will not face the public, I do feel sorry for the receptionists on the front line and try to be patient with them but its so hard when you feel you are just a number and don’t matter |
March 2024 Results
| Patients Comments |
| I was given medication to make me better |
| Speedy and professional approach |
| Helpless |
| I give an excellent rating to Nurse Rachel rang to sort out my sick note & see how I am after my recent cancer diagnosis but i give the lowest rating to who was on reception with the rude & obnoxious attitude. I believe she answered the phone to me last week & was even worse. I’m fed up with this surgery, I am looking for a new doctors |
| Rang the surgery and got an appointment for 20 minutes later |
February 2024 Results
| Patients Comments |
| Listened to and was very helpful |
| Office staff are good and support us with our queries and requests |
| Always been satisfied with Eric Moore H C and staff |
| Dr Mariscal is very thorough and explains things very well |
| It was so helpful |
| Really caring Doctor |
| Very quick |
| Got a prompt call back |
| I have no complaints whatsoever from the receptionist to the nurse clinicians and doctors |
| I have always been treated with dignity and respect |
| Some of the receptionists could be more helpful and polite |
| At time takes forever to get an appointment |
| GP Surgery isn’t open on Saturday to allow pick up of blood test forms and the opening hours aren’t as convenient in the morning for early collection before catching train to Liverpool at 7.34am for work |
| No reason |
January 2024 Results
| Patients Comments |
| I was respected and appropriate advice was given |
| Rang when they said they would. Very Reassuring |
| Best care I’ve every had |
| The Doctors are very good, helpful and patient |
| Very helpful and understanding. I can trust the practice 100% |
| I phoned up then got referred to PATCHS, so I filled that in and got an AM appointment which i could not attend. The message says to call the doctors to rearrange the appointment. I spoke with the same person I spoke to the first time and they rearranged my appointment to the afternoon over the phone. It just seems like a waste of time for everybody when they could have done that on the first phone call. |
| I was happy with the support and care I got. Thank you. |
| Dr Mariscal is always helpful. |
| Although getting my blood test arranged was lengthy the practice did their best to speed up the process and order all bloods that were required. |
| Highly competent nurse clinician |
| Dr Chig was very thorough and explained what was to be done. |
| I had my appointment and went well |
| Always been satisfied with Eric Moore Medical Practice and staff |
| Doctor was helpful |
| Always get an efficient response |
| Good because that is what I think |
| The reception and Doctors respond very fast |
December 2023 Results
| Patients Comments |
| I can always get an appointment when needed with a GP who is knowledgeable and compassionate |
| Very quick call back from doctor after initial call |
| Prompt doctors appointment, thorough examination |
| Cannot see doctor |
| No waiting, good clear advice given with a follow up |
| Phone when he said he would and everything sorted |
| Didn’t have to wait long and service was good |
| Not happy |
| Doctor listened to me and cared foe my needs |
| Prompt response, efficient and helpful service |
| It was really easy to ring up and book an appointment. I was able to get an appointment the next day. The receptionist was very polite and helpful. In the past they have not been polite of helpful. |
| Great staff |
| Doctor gave clear and concise information on test results |
| The service is always timely and reassuring |
| Responded quickly with the answer I wanted. |
| Whilst my recent experience was great with the diabetic team, overall somethings need to change. Some staff are rude, unhelpful, don’t understand what being said, wrong information given to people and at times wrong medication. |
| The doctor and the nurse are very nice and professional |
November 2023 Results
| Patients Comments |
| Prompt action |
| The doctor explained my illness an the next steps in detail. Very thorough. |
October 2023 Results
| Patients Comments |
| Staff were really kind and compassionate, going the extra mile for patients |
| Always helpful and easy to speak to a doctor when needed |
| Was vey quick on answering the phone, took time to ask my symptoms and booking an appointment |
| Listened and told me how it was |
| Everyone is so pleasant and caring |
| The practice dealt with my inquiry quickly and efficiently |
| Luckily the person who answered my call got me an appointment that day but I was told it was a one off and I would have to go online to book a consultation next time. If this is the case, I would have been in trouble because I had a urine infection that I had tried to treat myself over the weekend. I had large amounts of blood in my urine and was in pain, nothing I took would help. I have a regular problem getting an appointment when this reoccurs trying to get a same day appointment. |
| MRI explained fully. |
| They responded to my request very quickly and have an appointment arranged to suit my availability. |
| The doctor explained the illness and how it affects me in detail, the next steps and was very thorough. |
| Prompt action |
September 2023 Results
| Patients Comments |
| Always helpful and eConsult picked up quickly and always had communication back within 2 working days |
| Good Service |
| Quick to help me and had no problems |
| The staff are friendly and helpful and listen to what I need to say |
| Phone system and staff answering the phone call to me was very good |
| Punctuality of appointment, all questions discussed and answered |
| Polite and friendly, very helpful |
| Struggle to get appointment |
| Good overall service from receptionist to doctor, no complaints whatsoever |
| Excellent care from Dr Mariscal |
August 2023 Results
| Patients Comments |
| Friendly and not a long wait |
| Good service |
| Well looked after and explained everything |
| I saw a lovely doctor who really listened to what I said, he was very understanding. |
| Polite and friendly, very helpful |
| Good overall service from receptionist to doctor. No complaints whatsoever. |
| Struggle to get appointment |
| My prescriptions are always wrong. Can never get appointments |
July 2023 Results
| Patients Comments |
| Very thoughtful and caring doctor looking after me |
| The doctor was efficient. |
| Friendly |
| I never have to wait for long to hear from you after I’ve made the initial enquiry. |
| I hope to use GP app to application for prescription |
| There wasn’t a long phone queue and there were available appointment for that day. I was seen on time and treated with care. |
| Very good. |
| Had a response within the hour by a doctor, who listened to my concerns and a prescription was given. Also got a notification that my prescription had been sent to the chemist |
| The doctor was quick to ring me and book me a same day appointment for 2 hours after the call. Was in there 5 minutes. |
| Was seen quickly – clean waiting area. |
| Dr Mahmood was very understanding and reassuring. he explained everything clearly and I’m happy with the ongoing care he is arranging for me. THANK YOU. |
| She was a professional |
| Friendly, polite and helpful people. The GP had time for me |
| No reason |
| Helpful for the surgery to get QOF points but no help to me, phone consultation 4 hours late and inconvenient. |
June 2023 Results
| Patients Comments |
| Staff are always courteous and very helpful. Medication received on day stated. |
| Very attentive medical staff made me and my 1 year old feel at ease. |
| one is treated correctly by all concerned at the practice from reception to the staff carrying out the treatment. Whether it is advice or practical. they always have time for a person. |
| Good doctors. |
| You staff go above and beyond to help their patients. Very knowledgeable and if they don’t know the answer they will find it. Quick easy appointments available. |
| Very efficient, almost immediate appointment, friendly doctor. |
| GP very helpful |
| Pleased with recent doctors phone call. |
| Had 3 missed calls from you so called back, receptionist said there is nothing on your notes so come for your appointment at 4.10pm. Turned up for appointment then was told the appointment had been cancelled. |
May 2023 Results
| Patients Comments |
| I was treated with respect and dignity. The doctor that saw me made me feel valued and listed to my medical problem/situation. |
| Very efficient, almost immediate appointment, friendly doctor. |
| Was dealt with promptly at both reception and with my doctors appointment |
| Ok |
April 2023 Results
| Patients Comments |
| Very Helpful |
| I felt I wasn’t being listened too properly |
| I have has issues with eConsults that have been submitted being received and actioned. I am high risk of severe infection due to being immune compromised and was told I would have to wait until the following day for an appointment. It was only when I complained i got a same day appointment and it turned out I had pneumonia in both lungs and was very unwell. Furthermore for my follow up appointment I was seen by a junior doctor who had no knowledge of my medical history and told me that I was now fine and needed no more treatment. Luckily my son had an appointment immediately after so I asked for a second opinion and he said I absolutely needed further antibiotics as I had a very serious infection. |
| Excellent response from the surgery after doing an eConsult but the doctor was extremely unconcerned about a different issue that my ear infection. I told him I was under stress at home and at the time of my visit was experiencing chest pains and tingling in my arms, I thought he maybe could of took my blood pressure or a calming word of advice but nothing, just your prescription will be sent to your pharmacy. What happened to a caring GP |