We are supporting Patient Advisers in our practice Virtually everyone who calls a GP practice to make an appointment asks to see to a GP, but very often help will be available from other highly skilled medical professionals such as nurses or pharmacists, or from another services, including the voluntary sector, who can support people with a wide range of social, emotional or practical needs
Patient Advisers provide you with a first point of contact which directs you to the most appropriate source of help. Staff who are Patient Advisers have undertaken appropriate training to make it easier for you to get an appointment with the most appropriate professional – this could be with a healthcare assistant, practice nurse, clinical pharmacist based in your practice (who may be able to prescribe your medicines in the same way as your doctor) or your GP.
To help you access the correct service, when you call your Patient Adviser will need to know a little about why you need an appointment. Patient Advisers aren’t being nosey or obstructive in your request to seeing a GP, they genuinely want to help. They will ask you a few brief questions as Patient Advisers have a number of alternative types of appointments available to them and they need to offer you the most appropriate appointment to deal with your problem. The most appropriate appointment may be with the GP or for example perhaps with another member of the practice team. Patient Advisers have taken part in robust training and will treat all information in the strictest of confidence; you’ll then be directed to see the correct professional to meet your need. You can ask to speak to the Patient Adviser receptionist privately. In implementing the role of Patient Advisers we very much hope that you will find the new role helpful. The role will help the practice make best use of the services available both at the practice and in the wider community and in doing so indirectly increase the number of available GP appointments so that you can more easily secure an appointment when it is necessary.
We look forward to offering you an improved service and thank you in advance for your support.
For more information, please read the frequently asked questions by visiting:
http://www.warringtonccg.nhs.uk/Page%20Images/about-us/patient-advisers.htm
Alternatively, to find local health services, events, advice and support in Warrington the following websites can provide information:
www.mylifewarrington.co.uk www.warrington.gov.uk/warringtonwellbeing
www.nhs.uk
Doctors
General Practitioners (GPs) |
Dr Raj Kumar (m)
MBChB MRCGP DRCOG DFFP
Dr Raj Kumar is the Lead General Practitioner for the Eric Moore Partnership. He graduated as a Doctor in 1991 and has spent his earlier doctoring years in hospital specialty roles before becoming a GP in 2000. He has a special interest in Gastro-enterology and innovation in healthcare.
Within the Practice, he has overall clinical responsibility for all aspects of services that are delivered by the practice team. He is committed to ensuring that all of the practice patients have access to the best care that the current NHS can deliver through the practice team and commissioned external healthcare organisations.
Due to a childhood and background across 3 continents Dr Raj Kumar can speak 4 languages - English, Kiswahili, Hindi and Tamil.
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Dr Oria Mariscal (f)
Dr Mariscal joined our Practice team after having moved across to General Practice following an extensive number of years as an A&E Doctor, most recently so at Warrington Hospital. Her emergency care skills are therefore well spoken for. She graduated in Madrid, Spain as a Doctor in 2005. She then went on to train further in General Practice and Emergency Medicine and qualified as a General Practitioner in Madrid in 2011. Dr Mariscal is is part of the core team of GPs; she is accessible all week and attends to both sites of the Eric Moore Partnership. She speaks English and Spanish fluently. _________________________________________________________________________ |
Dr Tim Hudson (m)
Dr Tim Hudson graduated in 1993 and qualified as a GP in 1998. Before joining EMP he was a partner in a practice in Pudsey for 10 years and a GP in Leigh for 9 years. He has an interest in respiratory medicine and is the practice’s safeguarding lead. He is the practice’s representative on the local Primary Care Network
Nurse PractitionersThe Practice offers appointments with our Nurse Clinicians as an alternative to an appointment with a GP. They are able to offer appointments to patients for all acute conditions and are qualified independent nurse prescribers. | Alison Robson (f)
Alison Robson is the Head of Nursing for the Eric Moore Partnership medical Practice.
Alison trained and qualified as a Registered General Nurse in the Queen Alexandra Royal Army Nursing Corps in 1991. Since then she has worked within a variety of NHS and military settings.
She gained her masters qualification in 2000 and independent prescriber in 2006.
She has specialised within diabetes, family planning and primary care.
Within the Practice, besides being a highly qualified Nurse Clinician who not only sees patients independently but also heads up the 6 member strong Nursing team of 3 Nurse Clinicians, 2 Practice Nurses and 2 HCAs. She has a supporting and coordinating role in relation to their service delivery offering leadership, Clinical Supervision, mentorship and training.
Alison is also the Diabetes Lead for the Practice.
_______________________________________________________________________________________ | | Steven Forster (m) |
NursesThe practice nurses undertake all forms of chronic disease management clinics (Ischaemic Heart Disease, Diabetes, Asthma, COPD etc.) and reviews. Patients can also book appointments for Cervical Smears, Well Man/Woman, Contraceptive Advice, Travel Advice and Immunisations, Childhood Vaccinations, Pneumococcal Vaccinations (Over 65s and at risk patients), Influenza Vaccinations (September-January), Blood Pressure Clinics and other health promotions with the practice nurses. All eligible patients will be contacted by the practice to book an appointment for Chronic Disease Reviews etc. Patients can also contact the practice reception to book your appointment as required. | Sister Joanne Scott (f)
Jo completed her Nurse training at Salford University in 2003 and went on to work at Salford Royal Hospital on both short-stay surgery and the surgical high dependency unit. After having her first child, Jo then started working as a community staff nurse within the Warrington area.
In June 2014 Jo joined us at Eric Moore Partnership as a Practice Nurse, and alongside the other members of the nursing team, she see patients for a range of issues including, chronic disease management, childhood immunisations, travel advice and womens' health.
Jo has recently taken on the role of Homelessness Lead at the practice, and offers regular outreach clinics for homeless and otherwise vulnerable patients.
________________________________________________________________________________________ | Sister Kate Jacobs (f)
Kate joined our team in 2016 after extensive experience as a District Nurse. She reviews patients with chronic diseases and also undertakes immunisations, travel vaccinations advice and works as part of the Nursing team supporting the diverse array of clinical services from the practice. | | Sister Stephanie Duncan -Noke (f) |
Healthcare AssistantsThe healthcare assistant will also offer appointments for blood pressure monitoring, blood tests, new patient health checks, ECGs and support the clinical staff in all aspects of patient care. | | Debbie Hardman (f) | Emma McMillan (f)
Emma has a long history of working within the primary care setting, and she worked in a variety of different administrative roles before training as a Healthcare Assistant (HCA).
Emma is fully trained in performing spirometry testing, NHS Health Checks (for patients aged 40-74 years), ECGs, Blood Pressure checks, New Patient Health Checks and some chronic disease reviews. She is also able to offer health promotion advice to patients who wish to make lifestyle changes in order to reduce their risk of cardiovascular disease and other health conditions. She also assists with minor surgery procedures and other specialist clinic as required. Emma is the winner of the "EMP 2016 Employee of the year" award for her exceptional services to both patients, practice and colleagues.
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Practice ManagementThe practice business manager, with the support of the assistant practice manager, is responsible for all management aspects of the service delivery. The administration team are supported by Dr. Raj Kumar (the executive GP) who is the overall responsible clinician for the service. | Julie McCann
Julie McCann is the Head of the Management Team for the Eric Moore Partnership Medical Practice. She is the founding Practice Business Manager for the Service and has dedicated a significant proportion of her life to the development of clinical services delivered by the practice to its patient population. Julie oversees all aspects of the Practice administrative and Clinical teams and is the external facing Senior manager to NHS bodies, commissioners and service providers. She has offices at the Medi-centre site and is supported by her corporate team including an Assistant Manager and Senior patient care Advisors. __________________________________________________________________________________________________ | Suzi Parkinson
Suzi Parkinson is the Operational Manager for the Practice. She oversees all aspects of the frontline team and is the first level manager who directly interacts with staff and patient issues. She is also the Practice Audit Lead and is also heads up the IT leadership mantle for the practice team. She is also the administrator and coordinator of the Patient Participation Group. __________________________________________________________________________________________________ |
ReceptionThe administration and support staff within the practice also includes medical secretaries, administrators, patient advisors (previously referred to as practice receptionists) and audit clerks, all of whom are working to ensure the patients receive the best possible service from the practice.
| Sharon Robb (Reception Supervisor) (f)
Reception Supervisor |
Community MidwivesThe Community Midwifery Team will care for patients during pregnancy and following the birth of your baby. They are based at Warrington Hospital but offer ante-natal care to patients each Monday and Tuesday at the practice.
The midwife will aim to see ante-natal patients around 10-12 weeks into a pregnancy. At the first appointment (Booking In) you will have the opportunity to talk and plan the type of care that you want for the pregnancy and birth, with the Midwife. Further appointments are then made at regular intervals for you to be seen in the surgery by the Midwife if your care is "Midwifery Led Care" or appointments are made with the hospital clinic and the practice clinic if you are under "Shared Care" or "Consultant Care".
If you have any questions/concerns please contact the community midwives office on 01925 662092. If the answer phone is on, please leave a clear message with your name and telephone number for us to return your call.
Other useful numbers are: - Urgent Advice / In Labour (Delivery Suite) - 662334 / 662059
- Ante natal Clinic - 662260
- Ante natal Day Unit - 275200
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Health VisitorsThe health visitors team are now based at Meadowside. They do offer baby clinics (Thursday mornings 09:30 - 11:30 - drop-in facility) and child health development sessions (Tuesdays booked by appointment) still at the Eric Moore Partnership premises. Between them they offer a comprehensive healthcare service for children aged up to 5 years and their families. They perform child developmental checks and home visits and have a weekly walk-in session. The health visitors can be contacted on 01925 577925. __________________________________________________________________________________________________ |
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